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Non-Tech : FedEx (FDX)

FDX 268.68

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To: Darryl Olson who wrote (92)	5/28/1998 11:11:00 PM
From: Cw Rohart	Read Replies (2) of 524

? on the RPS ... 1. Do the local drivers own the trucks and operate a 'franchise'?? 2. Is knowledge of customer service problems with respect to "undeliverable" shipments returned to the shippers available? 3. Have any comparative studies been done regarding the percentage of "undeliverable, refused" shipments and or the extra expenses incurred by shippers using RPS as compared to similar services? thank you for any and all assistance in answering these questions cw

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