I'll leave it up to Richard
More from my weird e-mail friends.....
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Subject: First Class
The joys of customer service! This is a classic! In tribute to those
'special' customers we all love...... :)
An award should go to the United Airlines gate agent in Denver for being
smart and funny, and making her point,
when confronted with a passenger who probably deserved to fly as cargo. A
crowded United flight was canceled.
A single agent was rebooking a long line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk. He slapped his
ticket down on the counter and said, "I HAVE to
be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry sir. I'll be happy to try to help you, but
I've got to help these folks first, and I'm sure we'll be able to work
something out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "Do you have any idea who
I am?"
Without hesitating, the gate agent smiled and grabbed her public address
microphone. "May I have your attention please?" she began, her voice
bellowing throughout the terminal. "We have a passenger here at the gate.
WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity,
please come to the gate."
With the folks behind him in line laughing hysterically, the man glared at
the United agent, gritted his teeth and swore, "F*** you."
Without flinching, she smiled and said, "I'm sorry, sir, but you'll have
to stand in line for that, too." |
