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Technology Stocks : CheckFree (CKFR)
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To: Benny Baga who wrote (4908)6/7/1998 10:17:00 AM
From: Brooks Jackson  Read Replies (1) of 8545
 


Benny: This is news to me, and something I'd like to hear more about. Personally I have NEVER had a problem with a CKFR payment in the eight years to so that I have been using the service (first via a very low version number of "Managing Your Money") That's just one customer's experience, I grant you, but from where I sit quality is 100%

< The Genesis project should help automate some of the help desk operations>

Could you elaborate a little? Is there a problem with customer help? I've never had to use it. Personally, I HATE those systems that say "press 3 if you are using Windows, press 4 if you are using DOS..."

<...make the payment processing more consistent.>

What are the problems here?

I've always thought that quality of service was one of CKFR's strongest points. And that a breakdown in quality of service would be potentially a disaster -- imagine what would happen if a software glitch started sending people's to the wrong merchants, or on the wrong dates. You think AOL had problems over a few busy signals? Try screwing with customers' mortgage payments!

< Big Banks may look to other third parties for the level of service that they require>

Who's got better quality of service? Am I wrong in thinking that MSFDC has a lot more to prove than CKFR? And a lot more to lose if they rush their vaporware to market with bugs in the system? (Personally, given Microsoft's track record, I wouldn't be surprised to see MSFDC's system crash in the real world the way Windows 98 crashed during Gates' appearance at COMDEX, or wherever that was.)

I didn't mean to be so long-winded -- but you raise a vital point and I hope you will share your knowledge and concerns in greater detail.
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