Dave: Options to consider: <EDIT>
I'm not an attorney. I do, however, have some suggestions based on prior experience:
When in doubt, read the contract (sounds obvious I know, but...)
Was the move intra- or inter- state? Different rules may apply, as well as who is the governing regulatory authority.
Were the people who packed your goods sent/hired/dispatched by an authorized agent of the national van line, as per an agreement you have in writing for them to provide packing services? If so, I doubt it is "Your Problem" if those people who packed the items were employees, pseudo-employees, or vagrants.
Have you kept any damaged containers, and all containers which held damaged items? (This is a common requirement)
Have you kept the damaged goods in the same damaged condition as received (Most contracts require this - there is no way to determine extent of damage otherwise).
IF they are arguing over the value of an antique, for example, you may need to prove its value prior to, and after, the damage.
Did you call and ask for an independent appraiser to make an appraisal of the damage? Unless you waived your right to one, this could be your best bet if the moving company is playing hard-ball.
You can, in most situations, obtain your own appraisal from your own independent appraiser.
Don't accept or endorse any payments offered until you are satisfied. Don't accept any oral promise that another check is forthcoming.
Perhaps you already did all of that. Good luck - it is a frustrating experience, I know. Take care, Randy |
