What businesses and consumers think about the Year 2000
Business Consumer
Confidence that the Year 2000 computer problem will be solved by the year 2000
Extremely confident 50%
Very 34%
Somewhat 14%
Not very 2%
Not at all confident 0%
Base: not completed with Y2K project
Actions taken to fix Year 2000 computer problem
Hired consultants to address Y2K problem 38%
Hired extra IS professionals for Y2K conversion 32%
Diverted funds to IT from other departments 20%
Based: not completed with Y2K project
Prepared for lawsuits if problem not fixed or system fails
Yes 50%
No 12%
Don't know / Refused 38%
Base: not completed with Y2K project
Awareness of Year 2000 problem
Aware of the Year 2000 problem 63%
Not aware of the Year 2000 problem 37%
Base: total respondents
Confidence that the Year 2000 computer problem will be solved by the year 2000
Confidence level 87%
Extremely confident 24%
Very confident 32%
Somewhat confident 31%
Not at all confident 11%
Base: respondents aware of Y2K problem
Issues of concern
Crime 84%
The economy 74%
The federal deficit 60%
The greenhouse effect 52%
The presidential election in the year 2000 44%
The Year 2000 computer problem 29%
Base: respondents aware of Y2K problem
How the surveys were conducted:
Consumer
ICR Research, an independent research firm based in Media, PA, conducted a phone survey among 1,011 U.S. adults, among whom 655 were aware of the Year 2000 problem, between March 13 - 17, 1998. The interview was five minutes in length.
Business
Conducted over the phone, by LaJolla, CA-based, Computer Intelligence, a marketing solutions company serving the technology industry, among 75 companies that have either already completed their Year 2000 project, are currently engaged in their Year 2000 project, or are planning to initiate their Year 2000 project within the next 12 months (25 companies were represented in each segment). IS professionals who are knowledgeable about their company's handling of the Year 2000 computing issues were interviewed.
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