Windows(R) 98 Users Needing Technical Support Can
Get the Right Answers Right Now(SM) with
ServiceWare's Knowledge-Pak(R) for Windows 98
PR Newswire - June 25, 1998 11:31
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OAKMONT, Pa., June 25 /PRNewswire/ -- Users of the Microsoft Windows 98 operating
system can have access to free, online knowledge-based technical support through a special
Knowledge-Pak from ServiceWare Inc. Free access to ServiceWare's new Knowledge-Pak
for Windows 98 will be offered on ServiceWare's Web site (www.serviceware.com)
throughout July 1998. This special Knowledge-Pak makes it easy for Windows 98 users to
find answers and solutions without having to call Microsoft or their corporate help desk.
By logging onto www.serviceware.com during July, Windows 98 users in the home and
corporate environments can use the ServiceWare product for free. This special
Knowledge-Pak provides easy access to answers and solutions related to a wide array of
Windows 98 issues, including: installation and setup; interface with desktop components;
implementing Internet connections; device and accessories usage; remote communications;
functional management; and software interoperability.
In addition to being accessible for free on ServiceWare's Web site throughout July, the
Knowledge-Pak for Windows 98 will be provided in products offered by ServiceWare's
partners in both the retail space and corporate environment. In retail outlets, the
Knowledge-Pak for Windows 98 will be included in self-support products such as First
Aid(R) software from CyberMedia and REALHELP products from Quarterdeck
Corporation. The Knowledge- Pak for Windows 98 will also be included at no additional
cost in Edition 10 of the Knowledge-Pak Desktop Suite(TM), which is integrated with
virtually all leading support software from companies such as, Tivoli Systems, Network
Associates, Clarify Inc. and Remedy Corporation.
Hugh Bishop, senior vice president at Boston-based Aberdeen Group, noted that
ServiceWare deliberately planned its release of the special Knowledge-Pak for Windows 98
to coincide with Microsoft's June 25 product launch.
"As a pioneer and leader in knowledge-based support, ServiceWare was ready to support
Windows 98 users on the day of the launch," observed Mr. Bishop. "The Knowledge-Pak for
Windows 98 fills a need in the marketplace for an off-the-shelf package that companies can
readily use to provide technical support to Windows 98 users."
About ServiceWare Inc.
ServiceWare Inc. is a leading provider of support knowledge management solutions
worldwide, providing the Right Answers Right Now(SM) to the customer support and help
desk industry. More than 3,300 organizations and one million individuals worldwide use
ServiceWare's pre-packaged knowledge bases, including the Knowledge-Pak Desktop
Suite(TM), Knowledge-Pak Network Suite(TM), Knowledge-Pak Self-Support Suite(TM)
and Knowledge-Pak Suite for SAP's R/3(R). The company's software products include
Knowledge-Pak Architect(TM) for capturing, optimizing, and delivering support knowledge;
Knowledge-Pak Viewer(TM) for quick access to the right answers, and
Integration-Paks(TM) for rapid integration with leading customer interaction software (CIS)
products. ServiceWare also offers training through Knowledge- Pak University(TM) courses
and workshops, as well as Professional Services for consulting and mentoring.
Headquartered in Oakmont, PA, ServiceWare was ranked 76th on the 1997 Inc. 500 list of
the fastest growing privately held companies in America. To learn more about ServiceWare
Inc., visit www.serviceware.com or call 800-KPAKS-4-U.
SOURCE ServiceWare Inc.
/CONTACT: Media Inquiries, Bernard J. McCrory, Manager of Corporate
Communications of ServiceWare, 412-826-1158, Ext. 414, or
mccrory@serviceware.com/
/Web site: serviceware.com
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