JB Oxford online trading
I have been using JB Oxford online trading from their web site
for about 3 months now. Most cases went pretty well, but 2 limit orders were erroneously entered by their software without my permission some times ago. The first error fortunately was not damaging, it was selling more shares than what I had, so they just reversed it.
However, the second error placed a buy order of some shares that I never intended to buy. I complained to my broker, and did not get any response for a week. Two weeks later, they called me to tell me that this broker left the company, so I tried to explain this situation to my new broker. At first, he insisted that the order is recorded by the
computer (he probably never heard of "software bugs"), and asked me to write a complain letter to their compliance department. So I did that, and a few weeks later, I got a letter back from them, which said pretty much the same thing (they probably never heard of "software bugs" either). The worst part is that it has some threatening tone at the end of the letter that says that they had the right to terminate my account.
I only took a lost of $1500 for that second error, but I was really pissed off by the way they handled this situation. Instead of looking at the problem with open-minded, they keep putting the blame on the customer.
I just hope noone else had a similar experience as I did, but if anyone did, can you please share your story in this forum. Any suggestion to handle this kind of situation is also appreciated.
Best regards,
Sofian Halim |
