r,
Interesting points here about the 'high end' support. As I look over the 'history' of support, it seems that as the systems have become larger (in the terms of resource, especially memory) the support seems to decrease. For instance, 'in the old days', the computer 'glitch' resulted in an 'ab-end-dump' which took a 'software guru' to go through the 'dump' and try to figure out what happened to cause the problem. Software has come a long way from that now, and operating systems can now seem to 'handle' the glitch, maybe halting the erring program, without totally 'taking a dump'. (W95 is NOT necessarily a good example, but NT4 seems a lot better. W98 is supposed to be better than W95!)
Additionally, it seems that the hardware has come a long way with respect to MTBF and periodic maintenance.
What kind of 'hand holding' would a company require, and not allow the supplier into proprietary development areas?
Regards,
Ken |
