Perhaps this is the reason for $250MM private placement, Comverse eyeing Kingston?
(COMTEX) B: KINGSTON VOICEWARE: Call centre celebrates after picking
B: KINGSTON VOICEWARE: Call centre celebrates after picking up top award!
JUL 2, 1998, M2 Communications - A call centre and specialist
telemarketing company which increased productivity by 40% after buying
a call centre solution from Kingston Voiceware has been named Test
Outbound Call Centre of the Year" in the 1998 national Telebusiness
Awards.
Financial Telemarketing Services (FTS), which specialises in selling,
promoting and supporting financial services, won the prestigious award
after judges praised its well defined and effective telephone sales
operation, as well as its growth in sales and use of computer systems.
"We are absolutely delighted to have won the award, which is designed
to encourage and recognise outstanding achievement in the industry,"
said Steve Devine, deputy managing director at FTS, which employs over
30 agents in its call centre.
"Since investing in call centre products from Kingston Voiceware, our
agents have increased their productivity by 40% - and our turnover is
up by 48%," he adds.
"Blending the new technology with the skills and experience of our
agents has enabled us to make the most out of our resources and improve
our service to customers.
"In essence, we now run a more flexible and efficient service,
handling for more inbound and making for more outbound calls in much
less time. Because of our success we are moving to larger premises in
Borehamwood."
Kingston Voiceware products used by FTS include a software predictive
dialler, which automatically generates calls from a database. Because
no time is wasted on unanswered calls, engaged signals and
answerphones, the dialler dramatically speeds up the making of phone
calls.
Note to editors:
Financial Telemarketing Services is a sister company of Pinnacle
Insurance plc, a leading player in the creditor insurance market and a
subsidiary of the worldwide Paribas Group.
Kingston Voiceware is one of the UK's leading providers of call
centre products. Earlier in the year, it bought the assets of
International Telesystems Limited in a bid to become one of the top
three players in the European computer telephony market.
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BTW, I got this story from mytrack.com's software which is free and
can be downloaded here:
mytrack.com
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