JP,
>>> IBM CPQ HWP are putting very competitive BTO programs and soon won't care weather they make money on the boxes or not. They are after a much bigger and much more profitable contract for service and support ect. <<<
OK - I just have to ask! What is support? When I worked for IBM on the big systems, it took time and effort to install the system, and an ongoing maintenance plan to insure that the devices were cleaned regularly, and tuned up for optimum performance. ( Read that, 'in order to run at all'! )
Now I have called 'support' a couple of times, and had very good response. I have had maybe 25 hours of support over the years that I have had the computer. It seems that as the technology continues to evolve, the computer requires less and less 'support'.
The 'big' companies that require a lot of support generally have people in their IT or MIS departments that provide much of this support. In the old days, the equipment was not as reliable as the equipment of today. RAID systems, and multiple server networks seem to keep the errors, if any, transparent to the user.
It is true that when the system fails, the 'fat is in the fire', but it doesn't happen all that often.
Regards,
Ken
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