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Technology Stocks : How high will Microsoft fly?
MSFT 508.82+0.6%3:59 PM EST

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To: Reginald Middleton who wrote (9658)7/25/1998 2:08:00 PM
From: Charles Tutt  Read Replies (2) of 74651
 
They don't cost ME money, but I imagine they cost Sun plenty. If I had a problem with one of their patches, my choices would be very similar to what I'd have with other software vendors:

1) back out the patch (BTW, this is actually a lot easier on Unix than any of Microsoft's OS's, IMHO, because of the way patches are packaged and even because of the structure of the OS)
2) call the vendor and pay for support, either on a subscription or per-call basis
3) get on USENET and find out who else was having the problem and how they got around it, or use some other resource (e.g. call a friend who knows more than me)
4) dig in and find a workaround on my own
5) ...?

I still don't see your point. This all started in response to an assertion that patches for Unix (and particularly Solaris) weren't available without paying a monthly fee. That's not the case. However, it is certainly true that if you want individualized service or service above a certain basic level you will pay for it, regardless of the vendor. I understand over a million people have paid $89 +/- apiece in the past few weeks to get patches to MSFT's desktop OS. <g>

JMHO.
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