Hello Claire,
Very sorry to hear about your Notebook problems...
As a person who is deeply involved with technical issues related to Compaq machines and with a reasonable knowledge of the logistics surrounding repairs, my only comment is that I have never seen a Compaq notebook screen that cracked of its own volition. What happened to crack it?
I don't believe that there is any notebook manufacturer that will cover what might be accidental damage under Warranty. It would be Financial Suicide!
As for the battery charge problem, NiCD, NiMH and Lithium-Ion rechargeable batteries are all subject to a greatly varying degree of useful life depending on the environment under which they operate. As a result, the actual battery is only covered under Warranty for a very limited period of time. (Again, this is standard policy from most PC manufacturers). If the problem lies with the charging circuitry in the PSU, diagnostics at an Authorised Service Provider will determine this, and the relevant parts will be replaced under Warranty.
Please let me know how you fare with this issue. Also, once again, I would be extremely interested in knowing how the screen cracked?
Regards,
Harrigan
(Long Time Happy User of an LTE 5300) |
