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Tuesday July 28, 10:00 am Eastern Time
Company Press Release
SOURCE: Peritus Software Services, Inc.
Peritus Announces Family of Software Asset
Maintenance Solutions
Outsourcing Services Offer Clients the Benefits of New Software
Maintenance Paradigm
BILLERICA, Mass., July 28 /PRNewswire/ -- Peritus Software Services, Inc. (Nasdaq:
PTUS - news), a leading provider of solutions for software maintenance, today announced
its Software Asset Maintenance(SM) (SAM) family of service offerings. SAM enables
clients to take advantage of the new software maintenance paradigm and stop the escalation
of software maintenance costs while dramatically improving performance levels and user
satisfaction. By using the SAM solutions, clients free up resources that can be applied to
other strategic business activities.
Peritus offers three distinct SAM solutions:
SAMSP (Software Asset Maintenance for Software Providers) -- SAMSP is a software
maintenance outsourcing solution designed specifically for the manufacturers of
systems software and software products. SAMSP is focused on release management,
including defect removal and enhancements. SAMSP provides the productivity gains
required by software manufacturers to be competitive in their industry.
SAMIS (Software Asset Maintenance for Information Systems) -- SAMIS is a software
maintenance outsourcing solution designed for IT departments that maintain
application software. SAMIS pro-vides IT departments with the support they need to
meet user business requirements.
SAM2000 (Software Asset Maintenance for Year 2000 Compatibility) -- SAM2000
offers a unique way to address the Year 2000 problem by integrating Year 2000
renovations with software maintenance outsourcing services. SAM2000 enables
clients to spread the costs of century compliance over the life of the Software Asset
Maintenance contract.
All SAM offerings include SAMRELAY(TM), a web-based workflow tool designed
especially for managing the dynamics of software maintenance. SAMRELAY keeps all
maintenance work visible to the entire software maintenance team. Information about tasks
can be shared easily and actions taken are readily available. Clients using SAMRELAY
always know the state of the maintenance efforts.
''By using Peritus software maintenance services, we achieved a 275 percent decrease in
the time to perform bug fixes and the regression rate decreased from 6 percent to 2.2
percent,'' said Steve McLean, director of Customer Support, at Bull Worldwide
Information Systems. ''Peritus is one of our strategic weapons to improve customer
satisfaction, control costs, reduce cycle times and increase margins.''
With the introduction of SAM, Peritus has revolutionized software maintenance to provide
five advantages unique to the market:
Guaranteed Cost Savings -- Peritus people, processes, and technologies are so
efficient that Peritus guarantees cost savings for equivalent service in the first year.
Some clients see as much as 30 percent reduction in costs.
90 Day Transition -- Unlike traditional service providers, Peritus typically assumes
full responsibility for the client's software within 90 days. This allows Peritus clients
to rapidly redeploy resources to other strategic business initiatives.
Flexible Staffing -- Peritus offers clients the choice of having existing Peritus teams
provides the software maintenance service or Peritus can absorb the client's staff and
train them in the Peritus methodology.
Metrics Driven Results -- The need to resolve software issues quickly and accurately
is critical to user satisfaction and customer retention. SAM services transform
software maintenance into a results-driven, proactive, dynamic activity. Clients can be
confident that they will receive the results promised because performance metrics are
written into the contract.
Fixed Price -- Peritus software maintenance services are delivered at a fixed price, so
clients always know exactly what they are going to spend on software maintenance.
Fixed price also reflects the effectiveness of the Peritus approach to software
maintenance.
''With the introduction of the SAM family of solutions, Peritus is leveraging its core
competency -- software maintenance -- to meet the needs of organizations concerned about
controlling the annual cost of maintaining their IT systems,'' said Gareth Taube, vice
president of worldwide marketing at Peritus. ''SAM gives clients world-class software
maintenance technologies, exclusive computer-based tools and a proven processes to
provide unparalleled improvements in productivity and responsiveness at a reduced cost.''
AVAILABILITY
The SAMSP and SAM2000 offerings are immediately available. SAMIS is expected to be
available in September. All SAM offerings include the SAMRELAY web-based workflow
tool.
ABOUT PERITUS
Founded in 1991, Peritus Software Services, Inc., (Nasdaq: PTUS - news) is a leading
provider of solutions and technology for software maintenance. Peritus software
maintenance solutions enable organizations to transform software maintenance into an
efficient, cost-effective process to boost productivity and performance. For the Year 2000
problem, Peritus provides a complete solution for implementing and evaluating Year 2000
compliance. Peritus has successfully renovated more than a billion lines of code for clients
worldwide. Peritus is headquartered in Billerica, MA and can be reached at
1-800-598-7787 or at the Peritus Web site peritus.com.
Peritus is a registered trademark and Software Asset Maintenance is a registered service
mark of Peritus Software Services, Inc.
SOURCE: Peritus Software Services, Inc.
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