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Technology Stocks : MRV Communications (MRVC) opinions?
MRVC 9.975-0.1%Aug 15 5:00 PM EST

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To: Dana Adams who wrote (9668)7/30/1998 2:23:00 AM
From: Terence Kennedy  Read Replies (2) of 42804
 
> We should all give our congratulations to the management and
> workers, of the brightest star in networking, for a job well
> done!

I can't address the stock issues, but I have extensive experience
with various N Base switches. After a rather rough start, the current
products would be quite nice with just a few minor software changes.
Unfortunately (and again, this is from the perspective of a end user,
not an investor) there is no technical support to speak of, so I am
unable to make full use of the switches and I have switched to another
vendor (Cisco). They may cost more, but they have 24x7 support and
overnight replacement, 2 features I really need.

Two other customers who purchased N Base equipment on my advice are
in the process of switching vendors as well.

This is really unfortunate, as the recent products are very cost-
competitive. It's the last few steps of polishing the product and the
lack of support that are troubling.

If MRV expects to move into carrier-class equipment, I hope that my
N Base experiences are not indicative of MRVC in general, because the
carriers I know of won't put up with that level of non-support.
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