As I mentioned long, long ago, you MUST either copy or print the Datek Daily Activity screens every time you get a confirmation of anything. Buys, sells, cancellations, even Open order status. It will be your only proof when this will (not if) happen to you. After a few instances when they basically blew me off when I complained , I adopted this practice, and have won on these issues whenever they occurred.
What I do is, during the day, I save the pages each time, then, if after the market closes, the D/A page still shows everything correctly, I print that page, along with the Portfolio page. I keep these to match with the mailed confirms.
Whatever works for you, but that's your only hope of redress.
Good luck
EDIT>>> oops, I didn't check all the replies before posting this.. sorry for the duplication.
Len |
