Jon,
In point of fact, I was treated rudely by Web Street and they have not to date resolved the issue with me.
So far, the $100 credit I was promised by Ryan on April 3rd, was never provided. Instead, John Wiet hung up the phone, charged me punative "research" fees, and no one got back to me with any resolution.
To call my actions a "vendetta" is incorrect. These forums are designed for members to share their experiences with each other. I have had very bad experiences with your firm and I have documented my experiences here, only after your firm treated me with discourtesy, and after I experienced several serious problems with the functioning of Web Street Securities.
The information you (Web Street) provide has been consistently inaccurate. The corrections have not been provided.
There have been three checks mailed to me at my request that were for different amounts and/or sent on different dates than I requested, even when my request was confirmed in writing.
Erroneous fees were charged for commissions, and I had to make several calls to get them reversed.
I was given erroneous information about how to handle the erroneous commission fees.
I have been frequently given incorrect information about buying power and cash balance.
My information about buying power and cash balance is still incorrect on line.
There's more, but you have probably read it. This was never about a $100 credit, alone, but about many problems I've had were were culminated with rudeness, discourtesy and dishonesty.
It strikes me that it's you with the vendetta here. All you had to do was give me what was promised in terms of that meager credit which only covered my LOSS, which was due to Ryan's errors (not mine). And you had to respond with courtesy. While I wouldn't have been impressed with your efficiency, at least I'd have been impressed with your good intentions. Your note convinces me of the opposite.
That you offer the credit due me, to others, to buy their accounts, suggests to me that you have serious problems with showing respect to your customers. I'm sure if anyone is foolish enough to take advantage of your offer, and actually open an account for the $100, they will find soon enough that they're dealing with an outfit they'd prefer to avoid.
Members of your firm have logged on her under "cover" to promote your company. That is unethical. I am glad you've apparently used your real name and identity for your unsavory task.
For my part, I take your public insult as a continuation of the private insults I've experienced in using Web Street Securities. I will make a point of sharing my experiences in other forums.
I hope you will take the time from your vendetta to facilitate the transfer of my account from Web Street. You should have received partial forms from Brown & Co by now.
Linda Kaplan |
