David,
Thank you for your post.
To address your questions, let me first state that no employee has ever hung up on a Web Street customer. This action is not tolerated by anybody in the company. Secondly, nobody failed to call back the customer. Our President, Joe Fox, after listening to the customer's concerns, attempted to investigate what happened. Though his schedule scarcely allows Joe time to take a large number of customer service calls, he did take the time to resolve the issue. Many of you who are regular readers of this post know that Joe in the past has posted to SI and remains very involved in receiving customer feedback. Some of you have even spoken directly with Joe regarding your concerns and Joe has always done his best to address these issues fairly and quickly.
Unfortunately, this was not quick enough for this customer, at which point the customer began to post repeated vituperative and defamatory messages now numbering in the dozens. We call that a "vendetta".
Lastly, we are not trying to buy anyone's patronage. We are offering this promotion to SI members so that they may judge for themselves, at no cost, our service and the way we do business.
Jonathan Rosenberg
Senior Vice-President
Web Street Securities, Inc. |
