Commercial Financial Services Chooses Davox's
Unison Call Center Management System for
Oklahoma Call Centers
Nation's Largest Collector of Charged-off Bank Credit Card Debt Uses Unison to Streamline and
Automate Collection Process
WESTFORD, Mass.--(BUSINESS WIRE)--Aug. 10, 1998-- Davox Corporation (NASDAQ:DAVX - news) announced
today that Commercial Financial Services (CFS), the nation's largest buyer and collector of credit card debt, has purchased
licenses for and completed implementation of 14 Unison(R) call center management systems. The systems are being used in the
company's Tulsa and Oklahoma City-based call centers. Unison is an open system, unified software solution that enables call
centers to automate a wide range of mission-critical customer contact activities, resulting in significant improvements in agent
productivity, call center efficiency, and customer services.
The Unison system enables CFS to automate and streamline its collections calling processes as well as enhance the overall
productivity of its more than 2,500 call center account officers. ''Unison is helping us to place nearly 1.5 million calls per day,''
commented Chris Horrocks, chief information officer at CFS. ''The flexible nature and power of this system has really enabled
our staff to achieve significantly more productive phone time. In addition to these bottom line benefits, we have been extremely
pleased with the genuine commitment of the entire Davox team. They have been truly committed to the success of this project
and to ensuring that we achieved a smooth implementation of our overall system.''
''We are proud that CFS has selected Davox and our powerful Unison call center solution,'' said Davox Chairman and Chief
Executive Officer Alphonse M. Lucchese. ''We look forward to a long-standing relationship with CFS and to delivering
technology that will enable them to achieve the highest levels of efficiency and productivity throughout their call centers.''
Davox's award-winning Unison system automates a broad range of call center activities. It integrates with existing voice and
data systems, manages outbound and call-blending applications, and provides high-productivity tools to increase the number of
calls handled and the quality of each customer contact.
About Davox
Davox Corporation is a leading supplier of call center software solutions for businesses involved in collections, telemarketing,
customer service, fund raising and other mission critical customer contact activities. Its Unison family of call center management
solutions combines open system, client/server, and relational database technology with sophisticated applications and superior
customer support.
In May 1998, Davox acquired AnswerSoft, Inc., a Richardson, Texas based developer of inbound call center software
solutions. The merger resulted in AnswerSoft becoming a wholly owned subsidiary of Davox. For further information, please
visit the Davox web site at www.davox.com and the AnswerSoft web site at www.answersoft.com.
About Commercial Financial Services
Based in Tulsa, Oklahoma, Commercial Financial Services began in 1984 with the purchase of $13,000 in bad loans and a
vision to revolutionize the debt collection industry. Today, it is the nation's leader in the acquisition, securitization, and collection
of bank charged-off credit card loans. It employs more than 3,700 collection and operations professionals and has achieved
unprecedented collection rates through the strategic use of technology. More information about CFS can be found on the
company's web site at www.cfs.com
Note: Davox and Unison are registered trademarks of Davox Corporation. AnswerSoft is a registered trademark of
AnswerSoft, Inc. All other trademarks are the property of their respective owners.
Contact:
Davox Corporation Capital Relations
Jennifer Cyrs Phyllis Grabot
978-952-0882 805-230-8205
jcyrs@davox.com phyllis@caprel.com |
