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Non-Tech : INTERQUOTE QUOTE SERVER

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To: Papillon who wrote (272)	8/10/1998 2:28:00 PM
From: MStonek	Read Replies (3) of 493

I complained last week to support@interquote.com about their poor service, and I go this e-mail back: << Mr. Stonek: We apologize for not responding earlier to your email. We have been short staffed over the last week and are trying to catch up with all of last weeks email. We are working on correcting many of the data problems that we have been having as of late. Our data provider had been having problems getting us our real time updates and over this past weekend, we have upgraded our connection to them to a dedicated T1 connection. This should be activated this week, which should clear up the slow updates. We have also updated several of our servers to help reduce the load on our system, which should also help increase the speed of the updates. There have also been problems with our data provider (Bridge) updating the NYSE indicators. This is a problem with Bridge themselves, and they have been working on getting this corrected as soon as possible. We are hoping that the combination of the new connection and Bridge correcting their problems will bring our service up to the level that you expect from us. If you have any other problems and/or questions, please feel free to contact us. Thanks, Bob>>

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