TeleServices International Group Contracted by HomeMed Channel Pharmacy to Provide Outsourced Call-Center Services
PR Newswire - August 11, 1998 10:13
ST. PETERSBURG, Fla., Aug. 11 /PRNewswire/ -- TeleServices International Group Inc. (OTC Bulletin Board: TSIG), a fully integrated provider for outsourced teleservices, announced today that HomeMed Channel Pharmacy, Inc. has chosen the Company as its exclusive inbound teleservices provider for the processing of toll-free call orders. Terms were not immediately available.
Founded in 1996, HomeMed Channel Pharmacy is a leading, fully accredited, direct marketer of prescription and over-the-counter pharmaceuticals within the $72 billion pharmaceutical market. Pharmaceuticals as well as nutritional products, vitamins, medical supplies and equipment are sold nationwide by HomeMed Channel Pharmacy at discount prices to consumers through the Internet, mail order, television and via its own toll-free number.
The contract was announced jointly by Lyman Eaton, chairman and founder of the HomeMed Channel Pharmacy, Inc. and Robert Gordon, chairman and chief executive officer of TeleServices International Group Inc.
"HomeMed Channel Pharmacy's successful direct-to-consumer marketing approach and growth is synergistic with our own corporate strategy and expansion," stated Mr. Gordon. "Our in-house capabilities are state-of-the-art and will directly benefit their escalating business needs."
When announcing its new partnership with TSIG, Mr. Eaton stated: "We are very excited about TSIG providing inbound teleservices for our pharmacy business. Because of our various marketing plans, we needed a partner who could handle the call volume and be sensitive to our customers' needs. I have been impressed with all the people at TSIG who have been so easy to work with and are genuinely interested in our success."
TSIG's call-center backbone includes a redundant Lucent Technologies G3 switch, recently upgraded to an R6, which allows as many as 24,000 stations, 4,000 trunks and 5,200 agents. The switch is fully integrated with a MAP Interactive Voice Response System and a EIS Centenium Call Center System complete with Cybernetics Workforce Management Software. Overall, the system provides unlimited scripting, credit card verification and fulfillment interface, customized qualitative/quantitative reports, call detail reports and production statistics by telephone agent.
TeleServices International Group Inc. is a fully integrated global provider of outsourced teleservices to companies who are in the business of selling products and services through toll-free numbers and the Internet. Visit TeleServices International Group's web site at stockprofiles.com or e-mail at info@tsig.com.
SOURCE TeleServices International Group Inc.
/CONTACT: Andrew Schamisso, Senior Vice President of VistaQuest Financial
Public Relations, 212-551-7874, for TeleServices/
/Web site: tsig.com
|
