More TSIG news (see below):
TeleServices International Group Contracted by HomeMed Channel
Pharmacy to Provide Outsourced Call-Center Services
PR Newswire - August 11, 1998 10:13
ST. PETERSBURG, Fla., Aug. 11 /PRNewswire/ -- TeleServices International Group Inc. (OTC Bulletin Board: TSIG),
a fully integrated provider for outsourced teleservices, announced today that HomeMed Channel Pharmacy, Inc. has
chosen the Company as its exclusive inbound teleservices provider for the processing of toll-free call orders. Terms
were not immediately available.
Founded in 1996, HomeMed Channel Pharmacy is a leading, fully accredited, direct marketer of prescription and
over-the-counter pharmaceuticals within the $72 billion pharmaceutical market. Pharmaceuticals as well as nutritional
products, vitamins, medical supplies and equipment are sold nationwide by HomeMed Channel Pharmacy at discount
prices to consumers through the Internet, mail order, television and via its own toll-free number.
The contract was announced jointly by Lyman Eaton, chairman and founder of the HomeMed Channel Pharmacy, Inc. and
Robert Gordon, chairman and chief executive officer of TeleServices International Group Inc.
"HomeMed Channel Pharmacy's successful direct-to-consumer marketing approach and growth is synergistic with our
own corporate strategy and expansion," stated Mr. Gordon. "Our in-house capabilities are state-of-the-art and will
directly benefit their escalating business needs."
When announcing its new partnership with TSIG, Mr. Eaton stated: "We are very excited about TSIG providing inbound
teleservices for our pharmacy business. Because of our various marketing plans, we needed a partner who could handle
the call volume and be sensitive to our customers' needs. I have been impressed with all the people at TSIG who have
been so easy to work with and are genuinely interested in our success."
TSIG's call-center backbone includes a redundant Lucent Technologies G3 switch, recently upgraded to an R6, which
allows as many as 24,000 stations, 4,000 trunks and 5,200 agents. The switch is fully integrated with a MAP Interactive
Voice Response System and a EIS Centenium Call Center System complete with Cybernetics Workforce Management
Software. Overall, the system provides unlimited scripting, credit card verification and fulfillment interface, customized
qualitative/quantitative reports, call detail reports and production statistics by telephone agent.
TeleServices International Group Inc. is a fully integrated global provider of outsourced teleservices to companies who
are in the business of selling products and services through toll-free numbers and the Internet. Visit TeleServices
International Group's web site at stockprofiles.com or e-mail at info@tsig.com.
SOURCE TeleServices International Group Inc.
/CONTACT: Andrew Schamisso, Senior Vice President of VistaQuest Financial
Public Relations, 212-551-7874, for TeleServices/
/Web site: tsig.com
/Web site: stockprofiles.com
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