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To: Souze who wrote (2144)8/13/1998 4:24:00 PM
From: SI Brad  Read Replies (10) of 32884
 
Souze,

I'm sorry you weren't able to get help by phone. The receptionist wasn't aware of what the problem was, and the engineers here were hard at work trying to resolve the problem with Netcom.

We don't really don't have any phone support...because of the large number of users, it isn't economically practical. All customer support is done my email, and responses usually occur within several hours unless it's the middle of the night.

Email to techstocks.com was working, even for Netcom users, because we were still running the mailserver from Kansas.

Regards,

Brad
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