Bill
I'm guessing, and it's only a guess, that when an ISDN is installed, perhaps they leave just enough bandwidth for analog phone calls, without giving thought to it being used for other data.
The other problem, which I have seen often, is that a neighborhood that is older, or that has older lines running through it, are incapable of getting more than say, 26.4 or 28.8.
My suggestion, if you have friendly neighbors, is to take the box over to one of their houses, (assuming they don't have ISDN) and attempt to call your ISP from there. If you connect higher than at home, then my first guess was correct. If not, perhaps the second.
One other thing, though it may sound silly, is to hook up the box to another phone outlet in the house and see what you get. While that probably isn't the rub, sometimes the simplest solutions are forgotten first.
Hope you find out what the problem is.
Len |