Sai, your persistent concern regarding PNL management may be a little outdated here. Your using Apple Computers as an example of management's blunder means you are still thinking of management in a traditional sense- top down management. IMHO, top down management has come a long way and is heading toward extinction when applying it to the world of internet e-commerce. In a nutshell, top down management wants their companies to make money based on what they think is best for the companies. Apple Computers' management thought hardware was where the big money was. With hindsight, it was a wrong decision. Any company with a physical product to sell must use a combination of top down management and customers' feedback to succeed. And the problem with top down decision is that it involves some hit and miss scenarios. Customers' feedbacks were crude and inefficiency back then and were even ignored if the number of complaints were not significant. When was the last time you actually sit down and write a physical letter to complain about the product you bought? Or how about this, when was the last time you actually call the company and complain about the product you just bought knowing that you will be put on hold for'ever'? Of course, if the product costs us a significant amount of our wallet, we will all have to endure the hardship of complaining to the company. OK, you said What is your point?"
My point is that for businesses to be successful in offering services through the website, they MUST listen to the customers! You can no longer apply top down management to the internet businesses. Management job is as simple as doing everything they can to give what the customers want! Their job is to simply listen to customers' feedbacks. Because of the efficiency of the internet access, it is SO EASY for customers to just type a quick email to the company to complain or offer constructive feedback to the services offer by the website. And these customers will become loyal to the website if management takes immediate action to modify the services to accommodate the customers. Lack of feedback is no longer an excuse for management to dwell on; instead, management of any company offering internet services must dwell on customers' feedback to survive and prosper. Because if they don't, other companies will simply offer another website offering what the customers want!
In summary, IMHO, the proper way to evaluate any company management who deal with internet services or businesses is to see how quickly they implement customers' requests and feedbacks. So far, ProNetLink has demonstrated their ability to change gear and incorporate customers' feedbacks such as free word search and other changes. I also understand that PNL is also working on Phase 3 and 4 to incorporate more of what customers want that has not been discussed in this thread yet. Until we see evidence that PNL management is not responding to customers' feedbacks, I see no reason to be concerned with management ability as this point. As a matter of fact, I see more reason to feel confident about my investment in PNLK at this point because of management's willing to modify the website for customers' satisfaction even when it is delaying the phase 2 development.
Prosperity to ALL!
Thank also to you and terri acey for the well wishes.
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