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Technology Stocks : General Magic
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To: dwight martin who wrote (3467)8/17/1998 8:22:00 AM
From: JC  Read Replies (3) of 10081
 
I can confirm the double-charging for Portico outbound calls. I recieved the following e-mail from Caroline Starr at Corporate Wireless, my reseller for Portico...
.................................................................
General Magic has now confirmed that when placing a call (long distance or local) via Portico, you will be charged double minutes for the duration of the placed call.
For example:

Call into Portico, on system for 1 minute
Have Portico place a phone call for you, 2 minute duration phone call
Remain on system for another 4 minutes and then sign off

Total minutes used: 9 minutes because the 2 minute phone call Portico placed is actually billed for 4 minutes.
...................................................................

This doesn't make too much sense to me either, and as a heavy-using consumer (I am a consultant and work on the road ALOT, as well as using it on the weekends, etc.) I am shocked they are doing this. IT makes a sham out of my bundled minute plan as it goes through those pre-paid minutes like water if I return a clients call, or call one of my contacts. Despite the fact that I know Portico competitors are only single-charging for minutes inbound/outbound, because they use IP-telephony to place the outbound calls which is basically free after infrastructure costs. I am pretty sure GMGC does the same thing.. but why are they double charging then??

Disgruntled and Confused?

JC
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