Sam,
<First, they practically steal the drives, and then are shocked shocked shocked that some of them fail, and they have to wait 20 minutes for support.>
Let me tell you a story. My father, a retired exec. VP for a major corporation, was finally talked into buying a computer for handling his large portfolio. He had it up and running for about 3 months when he had a minor problem. Knowing that I work with these things all day long, he called me.
His first words were, "I want this thing to be like a refrigerator. I open it up and everything I am looking for is right there."
He went on saying that he expected it to always work and never need repair or upgrading.
At first, I laughed at him.
After about 24 hours reflection, I decided to model my technology investment portfolio after that simple dream: Why can't a computer be more like a refrigerator?
The dream is a long way off but that is what the public wants.
I want something, I open, there it is.
Sorry, but going through your link reminded me of the story,
Yogi
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