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Pastimes : Dream Machine ( Build your own PC )

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To: Zeuspaul who wrote (2080)8/22/1998 7:34:00 PM
From: Spots  Read Replies (2) of 14778
 
>>I believe there is a reasonable expectation the WD drive will fail. For
this reason the extended warranty makes sense to me.

ZP (and Street Walker too), are you aware that WD has a three-year
warrantee on their drives? They do. I (and virtually everyone
else) who has had WD 1.6 gig drives had them fail. I've had
three of them fail, BUT WD cross-shipped me a new drive in each
case, no hassle, very few questions. Second or third day delivery,
and I was back in business. Yes, I had to pay return shipping.
Four bucks apiece, I think, or maybe six, from the east coast to
the west coast. Otherwise, absolutely no hassle. I did have
to provide a credit card for cross shipment in case I didn't
return the orginal, but no charge on it unless you don't ship
the failed one back within thirty days.

Of course, everyone hates a failure, but we're talking about
if it happens here.

BTW, all other major drive manufacturers have similar warrantees
and policies. I just happen to have dealt with WD, so I can
vouch for their top-notch service when a problem occurs. I also
have several WD drives that have been running more or less
continuously since 1992 and are still clunking along (210mb and
325 mb).

As I understand it, WD had a problem with their 1.6g 3-platter
thin-film head drives, which they claim has been fixed. I
have not heard of similar problems with other series. I
have a couple of 2.1g WD drives which have been operating now
for several years each also, though not since 1992 <ggg>.

Spots
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