Re: Let's say I'm a company looking to buy 100 new PC's. I want 400mhz, 128KRAM, 10G hard, etc. etc.. Dell's package is $3000, Compaqs is $2800. Why do I spend an extra $20,000 for the DELL system?
Gary,
A. First, you are assuming that the price is inflexible and that CPQ beats DELL by $200 a machine. ALL of the anecdotal evidence I have heard is to the contrary--DELL has the pricing advantage.
B. Every PC magazine report I have seen for the past 18 months lists DELL in a higher consumer confidence position than CPQ. So perhaps that says something for DELL quality.
C. DELLs come with a much superior on-site warranty. Say, 10% of your machines (from either company) have problems each year. If DELL can fix theirs next day, and you have to wait 'x' days longer for CPQ to fix theirs, then that is effectively equivalent to 10x man-days per year. Now you determine the value of a "man-day" in your organization.
D. DELLs come with YOUR customized corporate software installed, if you wish.
Now, re your Isn't DELL just a distribution company?
ROFLMAO. Great sense of humor.
Regards, 3. |
