Gary,
These other companies cannot emulate Dell because what Dell does is a way of life. That is to say that without full commitment by the CEO, the VP,s, management,and everyone else who works there, it flat will not work!!!
I don't know how many companies I've seen where Dell's business approach and practice would never get off the ground. Most of management is unwilling to apply this "way of life" approach to their business plan. When hey do, it doesn't work because they themselves have no idea just how much commitment they must make. The way of thinking must change, sometimes in a dramatic fashion.
Look at how many companies fail to achieve the real goals of ISO 9000. They spend $25,000 to $100,000 and 15,000 to 25,000 man hours to be approved, then just treat it as a obstacle to overcome. They never view it as a tool to use to improve the bottom line but just an operating expense.
I find it refreshing to see a company actually make a plan like theirs work.
Steve. |
