Michael ,,, Michael,
Why can't you name them? AND
I know the 500K is real dollars. Loonies out the door are easy to count. How much of the million plus return is real, tangible hard cash in the bank. When talking about savings folks tend to talk about future money not spent, expenses not incurred, employees not hired and revenue increased. A lot of times these visions don't materialize. Did they get rid of folks, office space, supplies? Also, with tech, you get a lot of expense redeployment. Were there no new costs in operating and continually aligning the system for the new way? What about on-going training? I bring this up because it goes with the DM/KM territory. You know, efficient and effective. IMM, technology benefits have been and remain today very hard to quantify and truly deliver. Not impossible mind you, just very, very hard. AND
What is Work Management? Business Process Reengineering or are you talking Workflow Management? AND
FWIW, How or Where does People Management (Feeling, Communicating and Motivating) fit in? I have always found that impacts in this key area usually determine the true value of technology initiatives.
Food for thought. I think I have fallen into my own mgt trap. nf |
