Nortel (Northern Telecom) Delivers Call Center Capability to the Smallest Businesses: Announcing Norstar Flash ACD an entry level call center solution
DENVER, Sept. 2 /PRNewswire/ - Nortel (Northern Telecom) (NYSE: NT/TSE: NTL) today announced the latest addition to its award-winning line-up of call center solutions: Norstar Flash ACD (Automatic Call Distribution), an affordable and flexible entry-level call handling solution. Specifically designed for the smallest formal call center and informal call center markets, Norstar Flash ACD is a versatile and cost-effective offering for smaller businesses that want greater control over incoming calls.
Flash ACD brings the advantages of sophisticated call center technology to the small business by routing calls more efficiently and answering customer inquiries more quickly.
Core Features of Norstar Flash ACD include:
- Up to 10 active agents
- Up to two ACD agent groups
- Up to 15 assigned lines
- Station-set based system administration and statistics
- 10 built-in recorded announcements
- Longest idle and top-down routing
- Overflow and wrap features
Using Flash ACD effectively, smaller businesses can reduce the number of abandoned calls by answering a greater number of calls with the same number of employees, reducing on-hold times, answering calls on a first-in, first-out basis and even encouraging callers to stay on line with pre-recorded announcements. Reducing abandoned calls translates directly into improving customer service and capturing new business opportunities.
Designed to take the perceived complexity out of call center technology, Flash ACD is easily configured and maintained as a stand-alone application or running with Flash Voice Mail on the same StarTalk Flash hardware. This tight integration enables the small business owner to cost-effectively implement ACD while leveraging the capital investment in existing hardware.
Norstar Flash ACD will be demonstrated publicly at the Incoming Call Center Management (ICCM) trade show, September 1-3, in Denver. Norstar Flash ACD is available now from any authorized Nortel Norstar distributor.
Flash ACD is the latest addition to the Norstar family of ACD solutions, which also includes the MINUET, PRELUDE and CINPHONY product lines, which are co-developed with Cintech Telemanagement systems. The entire Norstar call center portfolio provides a full range of capacities and features that meet the requirements of any small- to mid-sized call center. From 2 agents to 80, Norstar delivers call center capability to more that 5,000 businesses worldwide. |
