GCTI press release on email management customer wins:
biz.yahoo.com
Thursday September 3, 8:57 pm Eastern Time
Company Press Release
Genesys Announces Major Customer Wins For Enterprise-Class Customer E-Mail Management Solutions
Ameritrade, Staples, Texas Instruments, Circuit City (DIVX), Andersen Consulting And Others Select Adante 2.0 To Manage High Volume Customer Interactions Via The Internet
SAN FRANCISCO--(BUSINESS WIRE)--Sept. 3, 1998-- Genesys Telecommunications Laboratories, Inc. (NASDAQ:GCTI - news) through its Adante subsidiary, today announced that the company's customer e-mail management software has been selected by leading enterprises relying on the Internet to conduct business or to offer services to their customers.
New customer successes include Ameritrade, Staples, Texas Instruments, Circuit City (Digital Video Express, or DIVX), The Vantive Corporation [Nasdaq:VNTV - news], and Andersen Consulting, among others.
''With current e-mail volume surpassing 1000 messages a day, we needed a system that would ensure we could provide timely, accurate and personalized response,'' said Joe Konen, president of Ameritrade Holdings Corporation. ''After evaluating the benefits of the Genesys/Adante e-mail solution, we selected Adante for its web-based interface which simplifies deployment, use and administration, as well as the ease of integration between Adante and existing systems.''
The Genesys/Adante e-mail management solution helps companies route, respond to, track and report on high volumes of customer e-mail in an efficient and personalized manner. Companies can respond to customer requests using automated responses or by having agents reply personally using suggested answers from a centralized standard response library. Agents may also reply with custom responses of their own creation. The solution enables companies to maximize agent responsiveness and customer satisfaction, and to leverage the Internet to reduce operating costs and optimize service levels.
''The Genesys/Adante e-mail solution is an important component of our company's Internet strategy and we are extremely pleased with its penetration into the Fortune 500 enterprise market,'' said Michael McCloskey, president of Genesys Telecommunications Laboratories. ''We are committed to providing leading edge customer interaction solutions to companies doing business on the Internet regardless of which communications media they use.''
Genesys/Adante e-mail management software was first introduced in June 1997 and has emerged as an industry leader. Adante was recently ranked among the top two vendors in 1997 for worldwide revenues and installed customer base in the E-mail/Web Response Software category by International Data Corporation (IDC, May 1998). There are currently over 50 Adante customers including Dell Computer Corporation [Nasdaq:DELL - news], The Los Angeles Times, EDS/Saturn, First American National Bank, Bose Corporation, and UUNET.
About Genesys
Genesys Telecommunications Laboratories, Inc. (NASDAQ:GCTI - news) is an enterprise software company specializing in customer interaction and computer telephony solutions. Genesys' products found in the call centers of industry-leading companies around the world integrate and extend the capabilities of a company's computer, telephony and database systems.
The company's Internet-based customer interaction solutions enable organizations to manage customer inquiries using multiple media, allowing customers to choose their preferred method of contact. These solutions enable companies to enhance customer service, improve efficiency and productivity, and increase revenues and profits.
Headquartered in San Francisco, Genesys serves over 300 customers in the North American, European, Asia/Pacific and Latin American regions directly from 27 sales offices and indirectly through a select group of industry leading solutions providers. For more information please visit Genesys at genesyslab.com or at the Adante web site at adante.com or call 1-888-827-5557 (in the U.S.). |
