Subject:
Ericsson makes breakthrough with contract in Af...
Date:
Tue, 08 Sep 1998 13:37:02 +0000
From:
majordom@www.ericsson.se
Reply-To:
pressmailer@mailbase.ericsson.se
To:
press-releases@mailbase.ericsson.se
Ericsson makes breakthrough with contract in Africa
Ericsson has signed the first customer management contract in Africa. Ericsson
will deliver and install a complete set of applications for customer care and
billing to Botswana Telecom Corporation (BTC).
The new solution will be installed in the fixed telecoms network. It contains
systems for billing, the processing of customer orders and complaints, as well
as systems for inter-operator accounting and call collection.
"Ericsson is the main supplier of our exchanges. This solution will supply BTC
with appropriate applications and will also support our goal of becoming the
leader in the provision of innovative services," says Mr. Olebile Gaborone,
Chief Executive Officer of Botswana Telecom Corporation.
BTC's infrastructure is one of the most modern in Africa. The current customer
base stands at 93,000 lines which translates into a teledensity of six phones
per 100 people. This figure is currently the fourth highest teledensity in the
Southern Africa Development Community (SADC).
Ericsson's strategy is to provide total solutions in the Telecom Management
area based on word-class software components. A new product portfolio,
Ericsson Telecom Management, was recently launched. The framework encompasses
solutions for network operation, customer management, service provisioning,
data warehousing, customer network management and IT & systems management.
Ericsson's 10,000 employees are active in more than 130 countries. Their
combined expertise in fixed and mobile networks, mobile phones and infocom
systems makes Ericsson a world-leading supplier in telecommunications.
FOR FURTHER INFORMATION, PLEASE CONTACT
Johan Bergendahl, General Manager, Telecom Management
Business Unit Public Networks, Ericsson Infocom Systems,
Phone: +46 8 719 3118, or +46 70 519 3118
Ann-Sofi Sj”berg, Press Relations Manager,
Business Unit Public Networks, Ericsson Infocom Systems
Phone: +46 8 719 58 18, or +46 70 693 3224
Technical notes
Inter-operator accounting:
Inter-operator accounting helps telecom operators minimize their interconnect
costs. Telephone calls are often handled by several operators before they
reach their destinations. The inter-operator accounting system calculates
payments between operators for calls they handle during this process.
Call collection:
Once calls have been completed it is necessary to collect information
regarding these calls as quickly as possible and send it to other systems,
like billing, for processing. This is the function of the call collector
module. |
