ricsson consolidates repair activities for printed board assemblies in Europe
Ericsson's business area Infocom Systems has selected Manufacturers' Services,
one of the world's largest suppliers of electronics manufacturing services, to
provide repair services on demand for printed board assemblies for customers
in Europe and the Middle East.
This agreement means that over a period of time all European local repair of
printed circuit assemblies will be consolidated. The decision to centralize
and consolidate repair is part of a global hardware services strategy, which
has been developed to improve customer service worldwide.
The contract enables Ericsson to deliver an integrated 'World Class' Global
Hardware Service. With logistics also being centralized in a new regional
hardware services center in Rijen, Netherlands, the changes will mean a more
responsive service chain, providing shorter lead times for customers and a
more cost-effective operation.
Hans Ahlinder, Director of Sourcing within Ericsson Infocom Systems said: "The
outsourcing of this repair capability is in line with Ericsson Infocom Systems
Sourcing Strategy which aims to focus on products and activities that require
telecom and datacom competence. Ericsson clients' point of contact will not
change as a result of this agreement. They will continue to be serviced by the
Ericsson local companies in each country. "
The measures are integral to the restructuring of the business area announced
by Ericsson Infocom Systems at the end of 1997. ke Enell, Vice President,
Director of Customer Services, emphasized: "We chose Manufacturers' Services
because it offers the capability and infrastructure to meet existing and
future servicing demands to ensure a seamless transfer and the highest levels
of service for our customers."
"Ericsson is a leader in their industry and we are extremely pleased to add
PCBA repair to the existing portfolio of services which we provide to them,"
said Jonathan Pyenson, Vice President of Sales and Marketing Europe for
Manufactuers' Services. "They've built their business on innovation,
reliability and performance; those are the same benchmarks by which we measure
our own success."
Manufacturers' Services Ltd. is a privately held global electronics
manufacturing services company offering Total Cost of Ownershipr solutions for
OEMs in the networking, telecommunications, computer, peripherals, medical and
industrial electronics industries. The company offers design, engineering,
prototyping, production, logistics and after-market services.
It has ISO 9000-certified supply sites and customer-dedicated fulfillment
operations in Asia, Europe and the United States. Manufacturers' Services also
has International Procurement Offices in Singapore and the Silicon Valley.
The company has more than 3,000 employees worldwide and is headquartered in
Concord, Massachusetts, USA.
Ericsson's 100,000 employees are active in more than 130 countries. Their
combined expertise in fixed and mobile networks, mobile phones and infocom
systems makes Ericsson a world-leading supplier in telecommunications.
FOR FURTHER INFORMATION, PLEASE CONTACT
Per Zetterquist, Director of Communications
Ericsson Business Area Infocom Systems
Phone: +46 8 719 0475 or +46 70 519 0475
Fred Kies, Director, Partners and Sourcing
Customer Services, Ericsson Telecom AB
Phone: +46 8 7194251, or +46 70 5194251
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