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Non-Tech : MB TRADING
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To: Ross who wrote (1359)9/23/1998 12:36:00 PM
From: Poet  Read Replies (2) of 7382
 
I just had an experience in the same ballpark as Tim Luke's. I don't know if I spoke with you, Ross, when I called a half hour ago, but whoever answered the phone was borderline rude with me. I identified myself as someone who had just filled out the application and was about to mail it in with my check. I wanted to know where on your site the manual was located. I was told , in no uncertain terms, that I would not have access until my check was recieved and I'd been assigned an account number.
While I don't disagree with your policy, your tone could be a hell of a lot more friendly and helpful. Remember that this is a small community and word about rudeness gets around quickly. I know you're busy, but too busy for polite customer service? Shame on you.

(the singed)
Poet
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