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Technology Stocks : High Growth Techstocks for 1998
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To: White Shoes who wrote (582)9/30/1998 4:35:00 AM
From: Link Lady  Read Replies (1) of 598
 
Could someone tell me how important Call Centres could/would be to e-commerce?

>>n June, Balisoft announced a strategic partnership with NBTel to create a
product that would integrate live Internet customer service with standard call
center technology. Less than three months later, at the ICCM show, Balisoft
and NBTel delivered on their promise with LiveContact ACD-Bridge.
LiveContact ACD-Bridge optimizes a company's investment in call center
capabilities, including centralized agent management, call distribution and MIS
reporting – and LiveContact seamlessly integrates into this environment via the
ACD Bridge. While LiveContact enables the call center to add Web calls to
its capabilities, call centers can continue to use existing ACD technology for
mechanisms such as distributing and routing calls, generating reports and
monitoring call traffic<<

balisoft.com
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