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Technology Stocks : DELL: Facts, Stats, News and Analysis
DELL 138.80-2.7%Nov 11 3:59 PM EST

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To: JRI who wrote (145)10/1/1998 4:51:00 PM
From: ----------   of 335
 
Perhaps On Topic:
Hello. I was just surfing topics and saw this note on customer loyalty. While my 73 year-old father was visiting me two weeks
ago, we ordered him a Dell computer on-line.

Naturally, when he got it, he had a little difficulty getting it
assembled & started up. He called the Dell customer service line.
He told me after less than a five minute wait, he got a gentleman
who walked him through the steps as he did them, and had him up
and running in about 20 minutes.

When they were finished, the Dell representative says "is there anything else?" My dad said:"Yes. If this call is being recorded,
I want your employer to know whatever your being paid isn't enough.
You're an excellent representative for your company."

That's a true story on how Dell made a fan out of my father.

Best Regards,

Doug
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