BancTec And Dell Sign New Service Alliance
biz.yahoo.com
DALLAS, Oct. 5 /PRNewswire/ -- BancTec, Inc. (NYSE: BTC - news) today announced that it has signed a new
contract with Dell Computer Corporation (Nasdaq: DELL - news), the world's leading direct computer systems
company, to be the primary provider of on-site warranty repair and maintenance services for Dell's home and small
business customers in the United States. The new agreement covers Dell's desktop and notebook computers sold to this
market segment and extends the two companies' previous service alliance through September 2001.
''BancTec's commitment to a flexible service model, its nationwide field force, and successful six-year track record with
Dell make BancTec a logical choice among independent service providers,'' commented Gary J. Cotshott, vice president,
Customer Services for the Americas. ''Our alliance with BancTec reinforces one of our fundamental commitments to
our customers, to deliver service and support by working with best of breed providers but delivering it through Dell as the
single point of contact.''
A warranty service provider for Dell since 1992, BancTec has built a flexible service solution to meet the requirements
of home and small business personal computer users. Deploying a service field force of 1600 strong -- with more than
650 service technicians trained and certified by Dell -- BancTec delivers on-site service, conveniently timed and
efficiently performed.
''We are pleased to continue our relationship with Dell, a company widely heralded in the industry for the quality of
service provided to its customers,'' commented Grahame N. Clark, Jr., BancTec's chairman and chief executive officer.
''This new agreement underscores our position as one of the nation's premier independent providers in the rapidly
expanding market for warranty and desktop services.''
About BancTec
BancTec, an independent service provider of network support services for local/wide area networks and personal
computers, continues to expand its service portfolio to focus on the client/server environment. BancTec's established
service infrastructure includes more than 160 service centers and a field force of more than 1600 customer service
engineers throughout the continental United States. BancTec currently handles a variety of service calls and responds to
more than one million onsite service requests each year. Geographic coverage is extensive, with approximately 97
percent of the nation's zip codes serviced by BancTec personnel.
BancTec is also a leading provider of financial transaction processing systems, document workflow and imaging
software products, and document processing equipment for OEM customers. BancTec employs more than 4,000 people
worldwide and is headquartered in Dallas, Texas. For more information on BancTec and its products and services, visit
the company's web site at www.banctec.com.
SOURCE: BancTec, Inc. |
