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Pastimes : Computer Learning
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To: Junkyardawg who wrote (419)10/5/1998 12:02:00 PM
From: Stitch  Read Replies (1) of 110652
 
ATTENTION THREADSTERS!!!!

FYI:

(reprinted for personal use only)
A major new study was publicly released today by an independent consulting group that focused on the product returns and trouble desk reports of several major PC makers. In a press release accompanying the report a company spokesperson stated "that indisputably the single greatest cause for PC failures could be traced to a short circuit between the keyboard and ground. Over 72% of phone calls and over 61% of product returns could be attributed to this single common error regardless of the brand of PC involved.

The study was commissioned by a consortium of major PC makers including Compaq, Dell, Toshiba, IBM and Hewlett Packard. One PC company source who wished to remain anonymous stated: "while the study tends to confirm our own findings, we do not have a course of action determined as yet. While the attractive economics of a corrective action are immutable it is the one area of design over which we have little control."

In a separate press release, Congressman Bilemacher (R-Iowa), Assistant Chair of the House Ways and Means Committee, announced that his committee was going to study the findings and make recommendations for some kind of legislative action. Noting that Dell and Compaq may have "opened Pandora's box" and that the failure rate was far in excess of any reasonable expectations, he stated that "it is conceivable that future buyers may be subjected to testing before they could take their purchases home".

Thought you would like to know.

Best,
Stitch

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