ERICSSON/ Ericsson sips Phone Doubler Quick Call for fast phone calls from web pages
October 13, 1998 M2 PRESSWIRE via NewsEdge Corporation :
Microclient software provides fastest
download time, improving customer service
and boosting revenue for call centers and
e-commerce businesses
Ericsson Inc. (Nasdaq: ERICY) has announced
commercial availability of Phone Doubler Quick
Call (PDQC), an IP telephony product that
allows Internet users to click on an icon and
immediately call a customer service, sales or
technical support representative. Ericsson, a
leader in IP telephony, uses microclient
software in PDQC, which quickly downloads in
less than a minute, assuring faster purchase
transactions and customer support services.
"We've found that the majority of call centers
have yet to adopt Web-calling because
current technology is cumbersome," said
Staffan Lindholm, general manager, Internet
Group, Ericsson Infocom Systems. " Ericsson
PDQC is the easiest and most comprehensive
product on the market and finally gives
e-commerce businesses the potential revenue
returns Web-based calling promises."
With the microclient software, PDQC is one of
the fastest-downloading Web call solutions
available. While PDQC's client takes less than
one minute to download, competitive products
take as long as 15 minutes and require users
to log on and off several times during the
course of the installation. And, unlike other
Web- calling services, there is no need to
download Microsoft NetMeeting or other
communication software, and users do not
need a second phone line or to disconnect
from the Internet.
PDQC allows call centers and e-commerce
providers to receive calls directly from the
Internet without replacing their current
telephone system. The product works with
any telephone system, PBX or call center
system. PDQC also integrates Web-based
customer service with call centers, enhancing
online customer service with the option of
simultaneous personal assistance. Businesses
will see a reduced cost of toll free calling to
their locations once they install PDQC,
because the calls are routed over the
Internet. Any of their end-user customers
who would normally be billed for a call will find
these calls are at a much lower rate with
PDQC.
Ericsson's Phone Doubler Quick Call is
commercially available today and is priced
under $55,000 for a fully loaded, fully installed
system. The system will also allow phone to
phone calls and fax calls over IP networks. It
can be purchased as a Web developer kit or
installed as a turn-key solution by Ericsson.
For a free trial, please visit Ericsson's Web
site at ericsson.com.
Ericsson's Family of IP Telephony Solutions
In addition to PDQC, Ericsson features a full
range of IP solutions available to consumers,
businesses and SOHO customers, commercial
customers, call centers, carriers and ISPs.
They include:
-- Phone Doubler, which provides
simultaneous Internet and telephone usage
over a single analog phone line.
-- Phone Doubler at Work allows access to
corporate intranets or LANs and all related
services via a dial-up connection with
simultaneous voice telephone access.
-- IPTC, a system which supports
phone-to-phone, fax-to-fax and PC-to-phone
services over TCP/IP networks. This includes
long distance calling over an IP connection.
-- H.323 Gatekeeper, a fully-compliant
gatekeeper that allows voice over IP network
providers to deploy/manage their real time
voice, video, data, billing, security and other
services.
Ericsson's 100,000 employees are active in
more than 130 countries. Their combined
expertise in fixed and mobile networks, mobile
phones and infocom systems makes Ericsson a
world-leading supplier in telecommunications.
<<M2 PRESSWIRE -- 10/12/98>>
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