Yesterday's announcement was just the first piece of a large puzzle. To get a sense of what the SenseNet technology can do, here's a case study from their web site:
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Pfizer Pharmaceuticals: Streamlining Customer Service
Long-time client Pfizer Pharmaceuticals has remained a true innovator by applying new technologies to both its products and its business processes. The Customer Advocacy Group (CAG), a division dedicated to providing up-to-the-minute information and support for Pfizer customers, needed to find a more efficient way to store and share key data as well as streamline interactions among such internal groups as allergy, infectious diseases, pediatrics, viagra and corporate affairs.
They came to us for help.
Solution: An Innovative Intranet
Applying our expertise in client-server technology, we developed an intranet that has revolutionized Pfizer's ability to serve its various customer constituencies and streamlined internal processes:
•A secure, easy-to-use file-sharing system allows both CAG and key non-CAG partners to view proprietary reports issued by various Pfizer groups.
•A new project management area chronicles project progress, indicating status leaders, completion date and next steps.
•A broadcast system is in place to instantaneously alert members of developments and time-sensitive matters.
•A searchable, centralized bulletin board system allows for key messages to be archived and accessed by all key team members.
•An interactive calendar houses group schedules and facilitates easy meeting planning and a myriad of more complex scheduling functions.
Results: Efficiency, Information, Investment
Empowered by the new system, customer service is now giving better, and especially important for a company like Pfizer, in-depth information to its high-level constituents. Plus, with an infrastructure to insure greater culpability in place, more efficient project management, internal scheduling and overall internal communications has resulted in a quick return on investment. Now, all these processes are handled with a fraction of the manual paperwortk and human-hours they once took.
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SenseNet, Inc.
304 Hudson St.
New York, NY 10013
Phone: (212) 824-5000
Fax: (212) 824-5009
E-mail: info@sensenet.com
- Jeff |
