Not necessarily a response to you, Martin, however...
I just ordered 8 CDs after purchasing my 40-unit MusicCard, totaling over $120. When I finished the order, there was no screen to tell me how many CDs I purchased, or, more important, how many units were used on my Card. The invoice page was under construction, so I'll give some consideration there.
But I called Customer Service, and spoke to the evening supervisor named Bill. He declined to give out his last name. I purchased 8 CDs, he told me, and used 6 units on the Card. What? I asked how so; he had no idea, and thought it humorous. I asked how I would receive the CDs, US Postal Service or UPS. He had no idea, not his job he explained, since the CDs weren't shipped from there. I told him I knew that, and asked did he know where they were shipped from. He had no idea. Again, essentially, not his job. He is the evening supervisor! When would I receive the CDs? No firm answer, since "the CDs aren't shipped from here..." . Bill suggested I call tomorrow and speak with Amy Grashel, Head of Customer Relations.
Well, I'm disappointed. Of course I'll e-mail and call the company.
I'm real disappointed.
Regards to all, and let's get this company in shape, dammit.
TS
PS: I did, however, receive prompt e-mail reply re my purchases, and that was after submitted my new e-mail address. |
