Dialogic and MultiCall Partner to Develop "Intelligent Call Center" Applications for CT Servers
PARSIPPANY, N.J.--(BUSINESS WIRE)--Oct. 19, 1998--
World-Class Developer of Intelligent Call Center Applications
Embraces Industry Standard CT Media Telephony Server Software
Dialogic Corporation (NASDAQ:DLGC) today announced an agreement
whereby MultiCall Computer Telephony Systems, a division of Lansys Ltd.,
will develop and market intelligent call center applications for the small to
medium-sized call center market based on Dialogic's CT Media(tm)
telephony server software.
MultiCall will port critical intelligent call center applications, including
Intelligent Call Routing (ICR), Intelligent Call Distribution (ICD), Intelligent
Outbound Dialing (IOD) and the multimedia Web Interaction Server to the
CT Media telephony server software.
This will enable the applications to share common computer telephony
(CT) hardware and take advantage of new technologies without the need to
rewrite these applications. The increasing application support for Dialogic's
CT Media software highlights the increasing market acceptance of CT
Media software and the burgeoning market for interoperable telephony
applications.
"CT Media allows us to quickly tailor systems to the unique needs of
individual call centers--no more closed systems or non-published APIs to
contend with," said Barry Jerushalmy, president and CEO of Lansys /
MultiCall. "Working with CT Media and Dialogic will enable us to expand
our market and quickly deliver scalable, interoperable, full-feature customer
interaction systems for small enterprises, as well as departments and
branches of large corporations."
"CT Media telephony server software offers a breadth of tools that
enable developers to incorporate advanced capabilities in their call center
applications, which means developers like MultiCall and their customers
benefit through vastly reduced development time, lowered cost and greater
functionality," said Dean Trumbull, vice president, Dialogic CT Switch
Division. "Because CT Media is standards-based, independent CT
developers can build applications that take advantage of the functionality of
other CT Media-compliant hardware as well as applications from
companies like MultiCall."
"Our partnership with MultiCall, while aiming to capitalize on the
exponential growth of the call center market, is more broadly a vindication
of what CT developers and their customers have been telling us for the last
year," said Trumbull. "That is, the call center business can grow as fast as the
tools to automate it can be developed. By leveraging Dialogic's CT Media
telephony server software, MultiCall, already a leader in the small to
medium-sized market, can profit from and actually help expand the market
for interoperable intelligent call center solutions."
CT Server - Multiple Vendors Share a Single Platform
Dialogic and other telecommunications leaders continue to drive the
industry initiative to deliver open, standards-based platforms for telephony
services and eclipse proprietary, closed systems that support only software
and hardware developed or integrated by a single vendor. These computer
telephony servers will support open application programming interfaces
(APIs), allowing multiple applications to share the server.
At the core of the CT Server is Dialogic's CT Media standards-based
telephony server software that administers multiple applications and
resources. CT Media software offers systems integrators and applications
developers faster time to market, unprecedented flexibility and scalability.
Multiple client applications from different vendors can share a single CT
Server, reducing cost and extending system value. Moreover, calls and
information can be shared among disparate applications on a single server,
providing interoperability and more intelligent and flexible transaction
processing. Systems can be upgraded and expanded without the need to
re-write applications.
Additionally, users of the new CT Media-enabled offerings from
MultiCall will benefit by gaining access to the growing number of
independently developed software products supporting Microsoft's
Telephony API (TAPI) and the Enterprise Computer Telephony Forum's
(ECTF) S.100 standard for open computer telephony systems.
The new intelligent call center applications for CT Server will be available
from Lansys in early 1999. For more information on Lansys / MultiCall, visit
MultiCall's Web site at www.multicall.com.
About Dialogic Corporation
Dialogic Corporation is the leading manufacturer of high-performance,
standards-based CT components. Dialogic products are used in voice, fax,
data, voice recognition, speech synthesis, call center management, and IP
telephony applications in both the CPE and public network environments.
The company is headquartered in Parsippany, New Jersey, with regional
headquarters in Tokyo, Brussels and Buenos Aires, and sales offices
worldwide. For more information, visit the Dialogic Web site at
http:\\www.dialogic.com.
Trademarks: Dialogic and the Dialogic logo are registered trademarks of
Dialogic Corporation. All names, products and services mentioned are
trademarks or registered trademarks of their respective organizations. |
