Alcatel to Distribute NICE Systems' Recording Solutions For Call Centers
PR Newswire, Tuesday, October 20, 1998 at 08:53
LONDON, Oct. 20 /PRNewswire/ -- Alcatel (NYSE:ALA) and NICE Systems Ltd.
(NASDAQ:NICEY) announced today that they have agreed to sign a global
cooperation and distribution agreement under which Alcatel will market and
distribute NICE's voice recording solutions for call centers.
The agreement includes the integration and distribution of NICE's flagship
digital voice logging system, NiceLog(TM), and quality measurement solution,
NiceUniverse(TM), designed to automate call monitoring, provide objective
evaluation tools and identify training requirements for call center agents.
NICE's products are already integrated with the Computer Telephony
Integration (CTI) functionality of the Alcatel 4400 Call Center product
portfolio, the CCx series. Call centers using Alcatel and NICE products will
now also benefit from a full range of recording solutions that meet all of
their business needs, such as total and selective recording, recording of
agents groups, special campaigns and more.
Nicolas de Kouchkovsky, Director of the Alcatel Call Center Competence
Center said: "Our customer base views voice logging as more than just
recording. It is a strategic tool to track and improve the quality of the
interaction with their customers. This is why we selected NICE's advanced
product range to complement our portfolio -- to further fulfill our
customers' expectations for advanced total call center solutions."
Benny Levin, Chairman and CEO of NICE Systems Ltd, said: "We are very
pleased that Alcatel has chosen NICE's products as the preferred recording
solutions for Alcatel's call center systems. This is another important step
in our marketing strategy to strengthen partnerships with key players in the
call center market."
About Alcatel
A world leader in telecommunications systems and equipments as well as
related cables and components activities, Alcatel operates in over 130
countries. Alcatel provides complete solutions and services to operators,
service providers, enterprises and consumers, ranging from backbone networks
to user's terminals. For more information, visit the Alcatel web site at
alcatel.com.
About NICE Systems
NICE Systems is a world-leading developer and provider of digital
recording and quality measurement systems. The company's multi-media
solutions include: Computer Telephony Integrated (CTI) digital voice logging
and archiving; voice and screen capture for quality measurement; and
enterprise-wide video recording for security applications. NICE also offers
high-level professional services that includes system integration, consulting,
training and ongoing support. NICE Systems products meet the increasing
demands of financial institutions, call centers, securities traders, air
traffic control sites, public safety, transportation and utility
organizations. The company also develops and markets communications
intelligence (COMINT) systems for government agencies. NICE Systems is
publicly traded both on the NASDAQ under the symbol NICEY and on the Israeli
TASE (the Tel-Aviv Stock Exchange) under the symbol NICE. NICE Systems is
headquartered in Tel-Aviv, Israel, with a US subsidiary based in New Jersey, a
Canadian subsidiary based in Vancouver, a German subsidiary based in Frankfurt
and a UK subsidiary based in London.
(This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
statements are based on the current expectations of the management of NICE
Systems Ltd. (the Company) only, and are subject to a number of risk factors
and uncertainties, including but not limited to changes in technology and
market requirements, decline in demand for the company's products, inability
to timely develop and introduce new technologies, products and applications,
loss of market share, pressure on pricing resulting from competition,
inability to maintain certain marketing and distribution arrangements, which
could cause the actual results or performance of the company to differ
materially from those described therein. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and Exchange
Commission.)
SOURCE NICE Systems Ltd.
-0- 10/20/98
/CONTACT: Katie Sheldon Hammler of Alcatel, US: 703-724-2249,
Katie.s.hammler@adn.alcatel.com; or Edward Lloyd of Barrington Lloyd
International, UK: +44-1799-506187, or Edward.lloyd@bli.co.uk, for Alcatel; or
Natalie Corren of NICE Systems Ltd., +972-9-775-3779, or natalie@nice.com; or
James Cooper of Brodeur A Plus, +44-1753-790700, or jcooper@brodeuraplus.com;
or Marilena Michaelidou of The Anne McBride Co., 212-983-1702, or
mcbrideco@aol.com, for NICE Systems Ltd./
/Web site: alcatel.com |
