For what it's worth -- 30 days is an eternity for a customer service problem (let's not forget that in an increasingly "point & click" world, it's going to be easier and easier to switch banks, brokerage firms, insurance carriers, etc.).
Granted, Citi is a huge company and will figure out a way to measure and improve customer service, but what a turn-off to early adopters!!
Not that CF is flawless, but you build up an awful lot of vendor and customer relationships over 15 years, and work out alot of kinks. Also, I think we all kind of underestimate the importance of the scalability of Genesis (can handle up to 1/3 of US households TODAY, presumably) and the fact that CF basically completed it on time and within budget...
RK
--Hope I'm not starting to sound like a hypester, but I'm just genuinely enthused by companies that appear to be doing the right things to make them successful... |
