Just in on BusinessWeek. Notice No AMD Servers here ,smile>
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Dell scored high mostly for having a very low rate of
out-of-box quality problems. But its ranking was dragged
down by complaints of long waits on the phone and a
relatively high percentage of unresolved problems.
''Creating a new direct-service model is extremely
important,'' says Dell strategist Kevin Rollins. ''The first
company to crack this--or who can do quality and service
demonstrably better--will have a new, sustainable
advantage over everyone else.'' Today, only a third of
Dell's customer-service force is dedicated to handling
queries online.
So far, Dell has been better than most rivals at customer
hand-holding, online and off. Last fall, Dell delivered eight
customized PowerEdge servers to NASDAQ in New York
in 36 hours so the exchange could handle higher trading
volume during the first whiffs of the Asian crisis. ''We
didn't have to pay extra,'' says John Delta, director of
NASDAQ's interactive services. ''Originally, Dell got in with
us on price, but that's not the issue now. Their customer
support and service is what's driving our relationship.''
URL: businessweek.com
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Notice no AMD K6...
Best InfoTech company in the USA, as per BusinessWeek..
Intel customer exclusively.... Make up your own mind...
Notice that ComPaq, a AMD K6 customer, has stumbled badly, and is now down to what ?, No 98 or so ?
Long Live Intel and Sun MicroSystems... Both Killer, aggressive
and competitive companies...
Take care
Jean
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