> What I would like to know is why can't MRVC get a PR or marketing
> dept that can get it's S**T together. They still just don't get
> it!!!
I would settle for a working technical support department. As long-
time readers of this thread know, I reported a security problem with
all of the N Base managed Ethernet switches to N Base back in May. In
July, I went public with the info because N Base had refused to even
acknowledge my report. N Base's response (after initially denying
that there was a problem) was to say "we expect to have new firmware
for all switches within about 2 weeks".
Early this month, I asked N Base [US] again for the updated firm-
ware. They again first denied knowing anything about the problem,
then claimed it had been fixed for months. When I proved to them that
it was not fixed, they referred me to N Base [Israel], who claimed
that new firmware would be coming. They did not respond to a follow-
up message asking them to notify me when it was released.
Earlier this week, I sent them mail saying that I was going to go
to the trade press on November 1st if they didn't commit to a date
for releasing the corrected firmware. So far, I have no response.
A different N Base employee contacted someone who is maintaining a
web page about the security bug, claiming that the web page was an
untruth. After pointing out to that employee that the problem still
exists, nothing further was heard - same old story: deny, then van-
ish.
At this point there are a *lot* of people who have heard about this
and who are buying other vendor's products instead of N Base ones. I
don't understand the company's behavior, since they have developed a
fix - they just aren't releasing it on some of their products. And
the whole deny, then disappear act seems strange.
As I've said before, losing sales to end users and a few OEM's prob-
ably won't hurt MRVC, pulling stunts like this is a *great* way to
lose business from carriers. |
