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Non-Tech : Datek Brokerage $9.95 a trade

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To: Chris B who wrote (10193)11/10/1998 10:49:00 PM
From: bluejeans  Read Replies (3) of 16892
 
from the WSJ

A spokeswoman for Datek initially blamed the problems on heavy trading volume. But she said the troubles weren't caused by shortcomings with the capacity of the Iselin, N.J., company's systems.

"Datek Online did experience some isolated delays last week, which resulted in an increase in call volume. These isolated delays were due to a technical glitch that has since been fixed. These problems were not capacity related and they haven't experienced any residual delays thus far," Melissa Fox, the spokeswoman, said. "The e-mails that you're seeing on Silicon Investor and Yahoo and other such chats must be some residual e-mails that you're seeing come in," she said.


Melissa Fox is not correct about not experiencing residual delays. I can't trade in the morning in the same fashion that I can later in the day.

BTW: I really like that new term....residual delay
So now I know what to call it when my order just hangs in cyberspace for minutes at a time..... It's just that dang RESIDUAL DELAY again.

PS: This must just be one of those residual complaints also.
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