Dell Poll reveals what IT managers are concerned about.
Hey Kemble:
Interesting survey here,details at DELL web site.
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POLL: CORPORATE IT PROFESSIONALS MORE CONCERNED
ABOUT SERVICE & SUPPORT THAN COMPUTER HARDWARE
Dell Poll Identifies What Really Keeps I/T Managers Up at Night
LAS VEGAS, Nev., Nov. 16, 1998 -- The major issue keeping IT professionals awake at night is the increasing complexity and loss of accountability in service and support, according to a recently completed online poll conducted by Dell Computer Corporation. Service and support concerns overwhelmed other widely reported computer hardware and software issues, such as Y2K and sub-$1,000 PCs. Michael Dell presented the survey results as part of a COMDEX media briefing entitled "Direct Perspectives" today at the Las Vegas Country Club. >
According to a survey completed by more than 1,000 IT professionals at www.dell.com, service and support leads the list of issues keeping IT managers awake at night. Internet privacy and security, and the need for greater levels of network bandwidth placed second and third, respectively.
Only 9 percent of those surveyed reported concern over whether to deploy sub-$1,000 PCs, and only 18 percent of respondents were concerned about implications of the Year 2000 rollover.
"Many in our industry continue to promote the latest software and hardware inventions, often with little connection to customer concerns," said Michael S. Dell, chairman and CEO of Dell Computer Corporation. "Many companies have approached service and support capabilities through vertical integration or acquisition. We think there's a better way."
"We believe customers needs are too distinct and complex for a one-size-fits-all solution. Our industry must deliver greater choice, flexibility and accountability in service and support. While Dell is a leader in many customer service surveys, we all need to do better," added Mr. Dell. Rounding out the list of top 10 issues (implications of Y2K is No. 11) are:.........
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