SAP A.G. Message Board - Msg: 6444808

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Technology Stocks : SAP A.G.

SAP 243.60

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To: treetopflier who wrote (2791)	11/17/1998
From: Lizzie Tudor	Read Replies (1) of 3424

Excellent post ttf.... and you KNOW it pains me to say that. <gg> As a side point, on this issue of service and support. Imo, Oracle has the best service and support - why? Because anybody can call there. The difference between gold, silver and bronze is simply coverage span, 24x7 etc. This in contrast to say, Sybase support (the past I know) who only accepted calls from 2 designated contact personnel from each site. When you open the floodgates and let everybody call support in a site, it dramatically improves uptime in a hurry at a departmental level. If your resources as a vendor are stretched doing this, then add a "screener" or privide a set of how-to whitepapers etc. and as a last resort make people wait on hold. But never, never restrict access to a support organization to only a select few. JMO. Anybody know what Saps policy is? Michelle

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